TIPS WITH TONY: Top 5 FAQs for CSEs

Proto Labs has a knowledgeable support staff able to answer nearly any manufacturing question you toss their way. If you haven’t already spoken to them, you should get to know our customer service engineers (CSEs) who can help guide you on your next additive manufacturing, CNC machining and injection molding project.

This is Tony from the popular blog series, Tips with Tony. He was a CSE for years and is now Proto Labs’ go-to technical specialist.

It’s challenging to assemble the top five most frequently questions asked — it should be more like a top 100 questions asked on a daily basis. But, I whittled it down to the top questions our CSEs are most frequently asked.

5. How many parts can you produce and how fast can I get them?

Additive Manufacturing
SL, SLS and DMLS:  1 to 50+ parts in 1 to 7 days

CNC Machining
Milling and Turning:  1 to 200+ parts in 1 to 3 days

Injection Molding
Plastic: 25 to 500 sample parts in 1 to 15 days with low-volume production of 10,000+ parts available

Liquid Silicone Rubber (LSR): 25 to 500 sample parts in 1 to 15 days with low-volume production of 5,000+ parts available

Metal: 25 to 100 sample parts in 10 to 15 days with low-volume production of 5,000+ parts available

Magnesium: 25 to 100 sample parts in 15 days with low-volume production of 5,000+ parts available

Please note that lead times are dependent on part size and current workload. As such, not all parts are eligible for a one-day turn and expedite fees may be applied turnaround times faster than standard delivery.

4. What manufacturing method(s) should I use?
First, let me ask you these questions to help you decide:

  • How many parts do you need?
  • Are these functional, cosmetic or just something to hold in your hand?
  • Do you know the material you want?
  • What type of finish do you need?

If you have a part total in mind, you can begin narrowing down the manufacturing method to either injection molding (for higher volumes) or additive manufacturing or machining (for lower volumes). Identifying the material you need will then allow you to narrow down your decision even further. Beginning with any one of these questions will start you down the correct path towards the proper manufacturing method.

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